Purchase process
● To be able to buy through www.isolee.com or by telephone sales, you must register or provide the personal data necessary to make the purchase and subsequent shipment. These data will be treated according to Organic Law 15/99, of December 13 of Personal Data Protection.
● The electronic contract document will be filed and can be recovered for your subsequent check. By ISOLÉE MADRID S.L. technical and human resources will be put in place to prevent the introduction of misdata.
● The language used for the purchase process will be the Spanish.
● The price of all our products includes I.V.A.
Payment methods
Payment forms can vary by destination, when processing the payment you will be able to view the payment methods depending on your destination. Isolée will contact to offer another form of payment if there is any problem with the selected one.

Credit card
Isolée works with Banco SabadellAtlantico and Servired to provide you with as much security as possible in your electrified transactionsnicas.Debido to the security of the systems, Isolée Madrid SL does not receive the data of the cards.

Paypal
You can make your payments through your Paypal account. For technical topics we do not accept PayPal payments in the Canary Islands. If you need more information about this form of payment, enter www.paypal.es
Tax Free
Currently it is not possible to claim the VAT of your online shopping in Isolée.com
Bills
If you need invoice for your order, please enter all the data correctly in the customer tab. You can request your invoice by email to hello@isolee.com. No invoices will be issued on orders over 3 months.
50,000 customers a year support us
This is the data of customers who have purchased last year in our stores and www.isolee.com
Original articles
Isolée is an official selling point for all items sold in our physical stores as well as in www.isolee.com. The origin and quality of the products is guaranteed and certified by the brands themselves.
Legal notice
ISOLEE SL (B84103753) expressly ensures that the data you provide us are maintained with absolute confidentiality. In compliance with the duty of information stipulated in article 10 of Law 34/2002 of 11 July Services of the Information Society and Electronic Commerce, ISOLEE, S.L. (hereinafter, “ISOLEE”) and as a website holder www.isolee.com / www.grupowww.isolee.com, it proceeds to communicate the identification data required by the aforementioned norm:
Social denomination: ISOLEE, S.L.
Social residence: C/ Claudio Coello 55 - 28001 MADRID
CIF: B84103753
E-mail: isolee@isolee.com
Registration data in the Commercial Register: Volume 20496 Book 0 Folio 30 Section 8. Sheet M362703 Registration 1 with date 05/10/2004
This information conforms and regulates the conditions of use, the limitations of liability and the obligations that, the users of the website published under the domain name www.isolee.com / www.grupowww.isolee.com they assume and commit to respect.
Definitions
“Page”, domain www.isolee.com / www.grupowww.isolee.com which is made available to the Internet Users.
“User”, a natural or legal person who uses or navigates the Page.
“Content”, are the pages that make up the entire domain www.isolee.com / www.grupowww.isolee.com, which make up the information and services that ISOLEE, S.L. it makes available to the Users of the Internet. These include messages, texts, photographs, graphics, icons, logos, technology, links, textures, drawings, sound and/or image files, recordings, software, look, graphic design and source codes and, in general, any kind of material contained on the Page.
“Web”, a technical word that describes the system of access to information via the Internet, which is configured through pages made with HTML or similar language, and programming mechanisms such as java, javascript, PHP, or others, etc. In these pages designed and published under an Internet domain name are the result of the information that the holder makes available to the Internet Users.
“Hiperenlace”, a technique by which a User can navigate through different web pages, or on the Internet, with a simple click on the text, icon, button or indicative that contains the link.
“Cookies”, a technical medium for “trazability” and monitoring of navigation on websites. They are small text files that are written on the User's computer. This method has implications for privacy, so ISOLEE, S.L. shall promptly and fruitfully notify its use at the time of its implementation.
Access and/or use of this website www.isolee.com / www.grupowww.isolee.com attributes the status of USER, which accepts, from such access and/or use, these terms of use, without reservation of all and each of the general terms and conditions included in the Legal Notice. If the User is not in conformity with the terms and conditions of use of this Legal Notice, he will refrain from using the Page.
Use of the website
www.isolee.com / www.grupowww.isolee.com provides access to articles, information and data (hereinafter referred to as “THE CONTENT”) owned by ISOLEE, S.L.. The USER assumes responsibility for the use of the web.
Some web site pages (www.isolee.com / www.grupowww.isolee.com) may allow participation through comments, in such case any user can send texts through the form established for that purpose. By sending such texts, clicking on the corresponding link, The USER is committed and agrees to make an appropriate use of the contents that www.isolee.com / www.grupowww.isolee.com offers through your website, not to use them for:
(i) engage in illegal, illegal or contrary to good faith and public order.
(ii) to disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, of the apology of terrorism or of a violation of human rights.
(iii) causing damage to the physical and logical systems of www.isolee.com / www.grupowww.isolee.comof its suppliers or third parties, introduce or disseminate in the network computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
(iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.
(v) In short, to respect applicable legislation, generally accepted morals and good customs, public order and these general conditions of access and use.
To this end, the USER is obligated and committed to NOT using any of the Content for illicit purposes or effects, prohibited by the Legal Notice or by the current legislation, which is harmful to the rights and interests of third parties, or which in any way may damage, disable, overload, impair or prevent the normal use of the Contents, computer equipment or documents, files and all kinds of contents stored in any ISOE computer equipment, S.L., other Users or any Internet user (hardware and software).
The USER is obligated and undertakes not to transmit, disseminate or make available to third parties any kind of material contained in the Site, such as information, texts, data, contents, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which you have access in your User status of the Site.
In accordance with all this, the USER may not:
- Play, copy, distribute, make available or otherwise communicate publicly, transform or modify the Contents, unless the written and explicit authorization of ISOLEE is available, S.L.which holds the corresponding rights, or which is legally permitted.
- Delete, manipulate or in any way alter the "copyright" and other identification data of the ISOLEE rights reserve, S.L. or its holders, fingerprints and/or digital identifiers, or any other technical means established for recognition.
- The User shall refrain from obtaining and even attempting to obtain the Contents by using means or procedures other than those which, according to the cases, have been made available to this effect or have been indicated to this effect on the Web pages where the Contents are located or, in general, those which are usually used on the Internet to this effect provided that they do not involve a risk of damage or unuse of the Site, and/or Contents.
Likewise, the USER recognizes:
- That ISOLEE, S.L. will not respond in any way to the opinions expressed by users, who participate under their sole and exclusive responsibility.
- That user comments do not represent ISOLEE opinions, S.L., your partners or your employees.
- That ISOLEE, S.L. does not guarantee, in any case, the publication of the contents sent by the users. In this regard, all comments received will be automatically revised by an anti-spam and moderate filter, in terms of its form, by a web site administrator, who will act in any case respecting democratic freedoms of expression and information.
Also, ISOLEE, S.L. it reserves the right to withdraw all such comments and contributions that violate respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, which infringe on youth or children, public order or security or, in its opinion, are not appropriate for publication.
In any case, www.isolee.com / www.grupowww.isolee.com will not be responsible for the views expressed by users through the blog or other participatory tools that can be created, as provided for in the application regulations.
Data protection
ISOLEE, S.L. He is aware of the importance of data protection, as well as the privacy of the USER, and has therefore implemented a data-processing policy aimed at providing maximum security in the use and collection of data, ensuring compliance with the regulations in force in the matter and setting up that policy as one of the basic pillars in the lines of action of the entity. Therefore, ISOLEE, S.L. insists on the forced reading of your “Privacy Policy” [enlazar con la política de privacidad de segunda capa].
1. Hyperlinks
As a service to our visitors, our website may include hyperlinks to other sites that are not operated or controlled by ISOLEE, S.L.. Therefore, ISOLEE, S.L. it does not guarantee, nor is it responsible for the lawfulness, reliability, utility, veracity and actuality of the contents of such websites or their privacy practices. Please, before providing your personal information to these other websites www.isolee.com / www.grupowww.isolee.comtake into account that your privacy practices may differ from ours. Likewise, those who intend to establish hyperlinks between their website and ours (www.isolee.com / www.grupowww.isolee.com) must observe and comply with the following conditions:
No prior authorization will be required when the Hyperlink allows only access to the home page, but it cannot reproduce it in any way. Any other form of Hiperenlace will require express and unequivocal written authorization by ISOLEE, S.L..
“frames” will not be created with the web pages or ISOLEE web pages, S.L..
No false, inaccurate, or ISOLEE offensives will be held, S.L. their directors, employees or collaborators, or of the persons who relate to the Site for any reason, or of the Users of the Site, or of the Content supplied.
It will not be declared nor will it be understood that ISOLEE, S.L. has authorized the Hyperlink or which has supervised or assumed in any way the Contents offered or placed at the disposal of the Website in which the Hyperlink is established.
The website on which the Hyperlink is established may only contain what is strictly necessary to identify the Hiperenlace destination.
The website on which the Hyperlink is established will not contain illicit information or content, contrary to generally accepted morals and good customs and public order, nor will it contain content contrary to any third party rights.
2. Modification of the Legal Notice
In order to improve the performance of the website, ISOLEE, S.L. reserves the authority to make, at any time and without prior notice, modifications and updates of the information contained on the website, of the configuration and design of this and of this legal notice, as well as of any other particular conditions. Therefore, the USER must read the Legal Notice on all and every occasion in which it accesses the Page.
3. Intellectual Property / Industrial
ISOLEE, S.L. is the holder of all intellectual and industrial property rights of your website, as well as of the elements contained in it (for example, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), title of ISOLEE, S.L. or its licensors, all rights reserved.
Any use not previously authorized by ISOLEE, S.L.shall be considered a grave breach of the author ' s intellectual or industrial property rights.
The USER is committed to respecting the rights of Intellectual and Industrial Property with ISOLEE title, S.L.. You can visualize the elements of the web and even print, copy and store them on the hard drive of your computer or on any other physical support as long as it is unique and exclusively for personal and private use. The USER shall refrain from deleting, altering, circumventing or manipulating any protection device or security system that is installed on the ISOLEE pages, S.L.. All trademarks, commercial names or distinctive signs of any class appearing on the Site are owned by ISOLEE, S.L. or, in its case, of third parties that have authorized its use, without it being understood that the use or access to the Portal and/or to the Contents attributes to the User any right on the aforementioned trademarks, commercial names and/or distinctive signs, and without which they can be understood to be given to the User, any of the exploitation rights that exist or may exist on those Contents.
Likewise the Contents are intellectual property of ISOLEE, S.L., or of third parties in their case, therefore, the rights of Intellectual Property are the title of ISOLEE, S.L. or of third parties that have authorized its use, to whom it corresponds the exclusive exercise of the rights of exploitation of them in any form and, in particular, the rights of reproduction, distribution, public communication and transformation. The reproduction, distribution and public communication, including its method of making available, of all or part of the contents of this website, for commercial purposes, in any support and by any technical means, are expressly prohibited without the authorization of ISOLEE, S.L.. The unauthorized use of the information contained in this Web, as well as the injury of the Intellectual or Industrial Property rights of ISOLEE, S.L. or of third parties included in the Page that have yielded contents will result in legally established responsibilities.
4. Cookies
Cookies are the technical means for “trazability” and tracking of navigation on the Websites. They are small text files that are written on the User's computer. This method has implications for privacy, so ISOLEE, S.L. informs that you will be able to use cookies in order to produce statistics on the use of the website and to identify the user's PC by allowing you to recognize it in your next visits. In any case, the user can configure your browser to not allow the use of cookies on your website visits.
ISOLEE, S.L. is aware of the importance of data protection, as well as the privacy of THE USER and therefore insists on reading the “Cookies Policy” [enlazar con la política de cookies] from our website.
5. Availability of the page
ISOLEE, S.L. does not guarantee the absence of interruptions or errors in access to the Site, its Contents, or that it is updated, although it will develop its best efforts to avoid, correct or update them. Therefore, ISOLEE, S.L. It is not responsible for the damage or damages of any kind produced in the USER that bring cause of failures or disconnections in the telecommunications networks that cause the suspension, cancellation or interruption of the service of the Portal during the provision of the same or with a prior character.
ISOLEE, S.L. It excludes, with the exceptions provided for in the existing legislation, any liability for damages of any nature that may be due to the lack of availability, continuity or quality of the operation of the Site and the Contents, in the absence of compliance with the expectation of usefulness that the users have been able to attribute to the Page and the Contents. The function of the Hyperlinks that appear on this Web is exclusively to inform the user about the existence of other Webs containing information on the subject. These Hyperlinks do not constitute any suggestion or recommendation.
ISOLEE, S.L. Nor is it responsible for any security errors that may occur, nor for any damage that may be caused to the user's computer system (hardware and software), or to the files or documents stored therein, as a result of:
- The presence of a virus on the user's computer that is used for connection to the services and contents of the website,
- A malfunction of the browser or the use of undated versions of it.
ISOLEE, S.L. It is not responsible for the contents of these linked pages, the operation or utility of the Hyperlinks or the result of such links, nor does it guarantee the absence of viruses or other elements in the same that may cause alterations in the computer system (hardware and software), the documents or files of the user, excluding any liability for the damage of any kind caused to the user for this reason.
Access to the Site does not imply the obligation of ISOLEE, S.L. control the absence of viruses, worms or any other harmful computer element. It corresponds to the User, in any case, the availability of appropriate tools for the detection and disinfection of harmful software, therefore, ISOLEE, S.L. is not responsible for any possible security errors that may occur during the provision of the service of the Site, nor for any possible damages that may be caused to the computer system of the user or of third parties (hardware and software), the files or documents stored therein, as a result of the presence of viruses in the user's computer used for connection to the services and contents of the Web, a malfunction of the browser or the use of undated versions thereof.
6. Quality of the Page
Given the dynamic and changing environment of the information and services provided through the Website, ISOLEE, S.L. it does its best, but does not guarantee the complete veracity, accuracy, reliability, utility and/or actuality of the Contents.
The information contained in the pages that make up this Portal is informative, consultative, informative and advertising only. In no case do they offer or have a binding or contractual commitment.
ISOLEE, S.L. excludes all liability for decisions that the USER may make based on this information, as well as for possible typographical errors that may contain the documents and graphics of the Page. The information is subject to possible periodic changes without notice of its content by enlargement, improvement, correction or updating of the Contents.
7. Availability of Contents
The provision of the service of the Page and Contents has, in principle, indefinite duration. ISOLEE, S.L.However, it is authorized to terminate or suspend the provision of the service of the Site and/or any of the Content at any time. When this is reasonably possible, ISOLEE, S.L. you will previously notice the termination or suspension of the Page.
8. Jurisdiction
For as many questions as to the interpretation, application and compliance of this Legal Notice, as well as any claims that may arise from its use, all the parties involved submit to the Judges and Tribunals of Madrid expressly waiving any other jurisdiction that might correspond to them.
9. Applicable legislation
These conditions are governed by Spanish law.
All copyrights are reserved by international intellectual property laws and treaties. Its copying, reproduction or dissemination, total or partial, is expressly prohibited by any means.
Complaints and defective products
In Isolée we work to make all orders come in perfect condition, but if something is not correct, we will solve it with as much agility as possible.
When can you claim?
If the product has arrived defective, damaged or with any visible problem at the time of delivery.
If within the first 24 months there is a factory defect that does not stem from the misuse of the product, wear or manipulation.
If you have received an incomplete or erroneous order, or if there are missing items.
Important
Allergic reactions, sensory variations (color, smell, texture) or subjective perceptions are not considered product defect.
Free promotional items (GWP) are not covered by this warranty and cannot be claimed.
The images of the product on the web are illustrative and may vary from the original packaging to the manufacturer's changes.
What are your options?
Depending on the type of incidence and prior analysis by the customer service team, we will offer you a solution such as:
Replacement of the defective product by a new one.
Partial refund if you decide to retain the article.
Okay or coupon for a future purchase, if you agree with our team.
Total refund and termination of the contract in case of significant default.
How to file a claim?
Write to us at hello.www.isolee.com indicating:
Order number.
Description of the problem.
Pictures of the product, external and interior packaging, and the product on a domestic scale (in case of suspicion of error or emptied).
We will answer you by e-mail as soon as possible, usually in a few days. The management of any claim shall not exceed 30 calendar days, as established by law.
Visible damage or missing items
If your order has arrived with the damaged box, open or missing products:
Store the full packaging for at least 5 working days.
Send us clear photos of the damaged package and its contents to be able to process the claim with the messaging.
Official claim – Community of Madrid
If you wish to file an official claim under the unified Community of Madrid system, you can do so through the following link:
Request for claims sheets – Community of Madrid
Once the request has been sent, our team will manage it in accordance with established legal deadlines.