Trabaja con nosotros

In your role as a Store Manager, you act as an inspirational role model in leading and coaching your team members in the KPI achievement with a tireless drive to deliver excellent customer service .

• Accountable for driving the team to achieve the location’s performance targets and KPIs and define action plans for short and long term target achievements
• Coaching, developing and appraising of the team
• Implement and maintain a customer centric mindset to build a loyal customer base
• Drive the use of all available tools and ensure procedures are executed and policies followed
• Build and maintain awareness of our competitors and local markets by sharing any relevant findings.

Profile

• Previous experience in a similar management role within a niche cosmetic and autor fragance.
• Excellent leadership and people management skills to lead, motivate, train and develop the team through active management
• Ability to be flexible and adaptable to the need of the business
• Demonstrate strong commercial acumen and brand knowledge
• Willingness to constantly learn & develop
• Excellent communication skills at all levels, both written and verbal
• Experience in networking & building relationships
• Lenguages.

We´re looking for part time (36 h per week) Beauty Advisor for our store in ECI Plaza Catalunya.

Key Functions & Responsibilities

• Tailor each experience to meet consumer specific needs, while showcasing high level of expertise in make-up and beauty techniques.
• Learn and use fundamental product knowledge (features, benefits, usage) both fragrance and make up, and make up application techniques to provide best results for consumers.
• Be proactive in finding solutions to drive sales reaching weekly targets, generate new business; particular focus on product launches, anniversaries and local/seasonal events if any.
• Achieve sales goals and expectations and proactively drive for more.
• Adhere to sales processes and procedures in line with Store/Company guidelines.
• Adhere to appearance guidelines and personal standards.
• Utilize strong market and industry awareness to shape local strategy as well as influence wider business and organization.
• Act with accuracy, professional and positive attitude, when handling consumer enquiries and objections.
• Ensure stock availability of all references.

Requirements

• Experience within consumer service, ideally in retail.
• Make Up Artistry skills.
• Fluent English & Spanish. It´s mandatory.
• Ability to motivate, inspire and influence others.
• Beauty obsessed, socially savvy and consumer centric.
• Energized and engaged by variety.
• Self-motivated.
• Takes ownership and drives the business.
• Collaborator and team player.
• Confident communicator.

Mission: assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.

Main activities:

Develop the store sales turnover:

• ImplemenIsolée´s sales policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Set up CRM actions in order to develop the customer database
• Coordinate Trade marketing events
• Analyze sales reports and customer feedback
• Propose action plans in order to exceed the set objectives and increase sales turnover
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management :

• Participate in the organization of the activity of the store: planning, determine collective and individual actions
• Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
• Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image:

• Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
• Ensure compliance with operating rules and procedures within the store

Profile :

Experience

• 3/4 years store experience
• 2 years minimum team management experience

Specific skills

• Management
• Luxury sales and hospitality techniques

Aptitudes

• Result orientation (mastery of different KPIs)
• Client oriented
• Organization, responsiveness and adaptability
• Written and oral communication
• Knowledge / sensibility of the world of luxury and fashion, and in particular of niche cosmetics.
• Fluent Spanish and English