Purchase process
● To be able to buy through www.isolee.com or by phone sales, you must register or provide the personal data necessary to carry out the purchase and subsequent shipment. This data will be processed according to Organic Law 15/99, of December 13, Personal Carácter Data Protection.
● The electronic document of the contract will be filed and can be recovered for your later check. For ISOLÉE MADRID S.L. Technical and human resources will be placed to prevent the introduction of wrong data.
● The language used for the purchase process will be Spanish.
● The price of all our products includes the I.V.A.
Payment methods
Payment methods may vary depending on the destination, when processing the payment you can view payment methods depending on your destination. Isolée will contact to offer another form of payment if there is any problem with the selected.

Credit card
Isolée works with Banco SabadellAtlantico and Servired to provide you with a security level as high as possible in your transactions eletrounicas.Debido Isolée Madrid SL does not receive the card data.

Paypal
You can make your payments through your Paypal account. For technical issues we do not accept PayPal payments in Canaries. If you need more information about this form of payment, you enter www.paypal.es
Tax Free
You can't currently claim VAT on your online purchases in Isolée.com
Factors
If you need invoice of your order, please type all data correctly in the customer card. You can request your invoice by email to hola@isolee.com. No invoices are issued on orders over 3 months.
50,000 customers a year in avalanche
This is the data of customers who bought last year in our stores and www.isolee.com
Original articles
Isolée is the official point of sale of all items sold in our physical stores and in www.isolee.com. The origin and quality of the products is guaranteed and certified by the brands themselves.
Legal notice
ISOLEE SL (B84103753) expressly warrants that the data that facilitates us are kept with absolute confidentiality. In accordance with the information duty provided for in Article 10 of Law 34/2002 of 11 July Services of the Information Society and Electronic Commerce, ISOLEE, S.L. (hereinafter, “ISOLEE”) and as a website holder www.isolee.com / www.grupowww.isolee.com, it is appropriate to communicate the identifying data required by the said rule:
Social denomination: ISOLEE, S.L.
Social affairs: C/ Claudio Coello 55 - 28001 MADRID
CIF: B84103753
e-mail address: isolee@isolee.com
Registration data in the Commercial Registry: Tom 20496 Book Folio 30 Section 8. Leaf M362703 Incription 1 with date 05/10/2004
This information constitutes and regulates the conditions of use, the limitations of liability and the obligations which, users of the website who are published under the domain name www.isolee.com / www.grupowww.isolee.com , assume and commit to respect.
Definitions
“Page”, domain www.isolee.com / www.grupowww.isolee.com is available to Internet users.
“User”, a physical or legal person who uses or navigates the Page.
“Content”, are the pages that make up the entire domain www.isolee.com / www.grupowww.isolee.com, which make up the information and services that ISOLEE, S.L. makes available to Internet users. Messages, texts, photographs, graphics, icons, logos, technology, links, textures, drawings, sound and/or image files, recordings, software, aspect, graphic design and source codes and, in general, any type of material contained in the Page.
“Web”, technical word that describes the Internet information access system, which is configured by means of pages made with HTML or similar language, and programming mechanisms such as java, javascript, PHP, or others, etc. In these pages drawn and published under a domain name Internet is the result of the information that the holder makes available to the Internet Users.
“Hiperenlace”, a technique by which a user can navigate through different web pages, or the Internet, with a simple click on the text, icon, button or indicative that contains the connection.
“Cookies”, technical means for “reasonability” and monitoring navigation on the websites. These are small text files that are written on the User's computer. This method has implications for privacy, so ISOLEE, S.L. you will promptly and fruitfully warn of your use when implanting on the Page.
Access and/or use of this website www.isolee.com / www.grupowww.isolee.com assigns the condition of UTILIZER, who accepts, from this access and/or use, these terms of use, without reservation of all and each of the general terms and conditions included in the Legal Notice. If you are not in accordance with the terms and conditions of use of this Legal Notice, you have refrained from using the Page.
Use of the website
www.isolee.com / www.grupowww.isolee.com provides access to articles, information and data (hereinafter, “THE CONTENTS”) owned by ISOLEE, S.L.. The USER assumes responsibility for the use of the web.
Some pages of the website (www.isolee.com / www.grupowww.isolee.com) may allow participation through comments and, in this case, any user may send texts through the form established for this purpose. By sending these texts by clicking on the corresponding link, the USER commits and accepts to make proper use of the content that www.isolee.com / www.grupowww.isolee.com Offers through your site, not to use them for:
(i) incur illegal activities, illegal or contrary to good faith and public order.
(ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, of the apology of terrorism or of the observatory against human rights.
(iii) cause damage to physical and logical systems www.isolee.com / www.grupowww.isolee.com, of its suppliers or of third parties, to introduce or disseminate computer viruses or any other physical or logical systems capable of causing damage mentioned above.
(iv) try to access and, if applicable, use the email accounts of other users and modify or manipulate their messages.
(v) In short, to comply with applicable law, generally accepted moral and good customs, public order and present general conditions of access and use.
For this purpose, the USER is mandatory and undertakes NOT to use any of the Content for unlawful purposes or effects, prohibited in the Legal Notice or in the legislation in force, harmful to the rights and interests of third parties or that, in any way, may impair, impair, overwhelm, deteriorate or prevent the normal use of the Contents, computer equipment or documents, files and any type of proprietary content stored in any equipment S.L., of other Users or of any Internet user (hardware and software).
The UTILIZER is mandatory and undertakes not to transmit, disseminate or make available any material contained in the Page, such as information, texts, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, logos, marks, icons, technology, photographs, software, links, graphic design and source codes, or any other material that has access to your User condition of the Page without this limit.
The USER also cannot:
- Play, copy, distribute, make available or otherwise communicate publicly, transform or modify the Content unless ISOLEE's written and explicit authorization is granted, S.L., which is the holder of the corresponding rights, or which is legally permitted.
- Suppress, manipulate or otherwise alter the copyright and other identifying data of the ISOLEE rights reserve, S.L. or its holders, fingerprints and/or digital identifiers, or any other technical means established for their recognition.
- The User must refrain from obtaining and even attempting to obtain the Content by employing such means or procedures other than that which, in accordance with the cases, have been made available to him or have been indicated to this effect on the Web pages where the Contents or, in general, of which are usually used on the Internet for this purpose, provided that there are no risks of damage or misuse of the Page and/or Content.
Similarly, the USER recognizes:
- What an ISOLEE, S.L. You will not respond in any way by the opinions seen by users, who participate in their sole and exclusive responsibility.
- That user comments do not represent the opinions of ISOLEE, S.L., its partners or its employees.
- What an ISOLEE, S.L. It does not guarantee, in any case, the publication of the contents sent by users. In this sense, all comments received will be automatically reviewed by an anti-spam and moderate filter as to its form, by a site administrator, who will act in any case respecting democratic freedoms of expression and information.
Also, ISOLEE, S.L. reserves the right to withdraw all comments and contributions which violate respect for the dignity of the person, who are discriminatory, xenophobic, racist, pornographic, who address youth or childhood, public order or security or who, at their trial, are not suitable for their publication.
In any case, www.isolee.com / www.grupowww.isolee.com You will not be responsible for the opinions conveyed by users through the blog or other participation tools that can be created, as provided for in the application regulation.
Data protection
ISOLEE, S.L. You are aware of the importance of data protection as well as the privacy of the USER and therefore implemented a data processing policy designed to provide maximum security in the use and collection of such data, ensuring compliance with current legislation in the matter and configuring this policy as one of the basic pillars in the entity's acting lines. So, ISOLEE, S.L. insists on the forced reading of your “Privacy Policy” [enlazar con la política de privacidad de segunda capa].
1. Hyperlinks
As a service to our visitors, our website may include links to other sites that are not operated or controlled by ISOLEE, S.L.. So, ISOLEE, S.L. It does not guarantee, nor is it responsible for the lawfulness, reliability, utility, truthfulness and currentity of the contents of these sites or their privacy practices. Please, before you provide your personal information to these sites other than www.isolee.com / www.grupowww.isolee.comTenha that your privacy practices may differ from ours. In addition, people who propose to establish links between your web page and ours (www.isolee.com / www.grupowww.isolee.com) must observe and comply with the following conditions:
No prior authorization will be required when Hyperenlace only allows access to the homepage, but cannot reproduce it in any way. Any other form of Hyperlace will require express and unequivocal authorization in writing by ISOLEE, S.L..
They will not be created “marcos” (“frames”) with the pages Web or on the ISOLEE web pages, S.L..
Fake, inaccurate, or offensive statements about ISOLEE will not be held, S.L. your directors, employees or employees, or persons who relate to the Page for any reason, or the Users of the Page, or the Content provided.
It will not be declared nor will it be understood that ISOLEE, S.L. Hyperenlace has been authorized or supervised or otherwise assumed the Content offered or made available to the Web page where Hyperenlace is established.
The Web page where Hyperenlace is established may only contain the strictly necessary to identify the destination of Hyperenlace.
The Web page in which Hyperenlace shall not contain information or illicit content, contrary to generally accepted morals and good customs and public order, and shall not contain content contrary to any third party's right.
2. Legal Notice Modification
To improve the services of the site, ISOLEE, S.L. reserves the right to make, at any time and without the need for prior notice, modifications and updates of the information contained in the site, configuration and design of this and this legal notice, as well as any other particular conditions. Therefore, the USER must read the Legal Notice on all occasions and on each occasion when accessing the Page.
3. Intellectual property / industrial
ISOLEE, S.L. is the holder of all intellectual and industrial property rights of your site, as well as of the elements contained therein (in the enunciative title, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), ISOLEE holder, S.L. or its licensors, all rights reserved.
Any previously unauthorized use by ISOLEE, S.L., shall be considered a serious breach of the intellectual or industrial property rights of the author.
The USER undertakes to respect the intellectual and industrial property rights of ISOLEE, S.L.. You can view the web elements and even print, copy and store on your computer's hard drive or any other physical support always and when, uniquely and exclusively, for personal and private use. The USER must refrain from suppressing, altering, bypassing or manipulating any protection device or security system installed on the ISOLEE pages, S.L.. All trademarks, trade names or distinctive signs of any class appearing on the Page are the property of ISOLEE, S.L. or, where appropriate, of third parties who have authorized their use, without being able to understand that the use or access to the Portal and/or the Content assigns any right to the User on the trademarks, trade names and/or distinctive signs, and without being understood to the User, none of the exploitation rights that exist or may exist on these Contents.
Similarly, the Contents are the intellectual property of ISOLEE, S.L., or third parties, where appropriate, intellectual property rights are the property of ISOLEE, S.L. or third parties who have authorized their use, to whom the exclusive exercise of the exploitation rights of them in any form corresponds and, in particular, the rights of reproduction, distribution, public communication and transformation. Reproduction, distribution and public communication are expressly prohibited, including its provision, all or part of the content of this website, for commercial purposes, in any support and by any technical means, without the authorization of ISOLEE, S.L.. The unauthorized use of the information contained on this Web and the injury of the intellectual or industrial property rights of ISOLEE, S.L. or third parties included in the Page which have provided content will give rise to the legally established responsibilities.
4. Cookies
Cookies are the technical means for “reasonability” and tracking navigation on the Sites. These are small text files that are written on the User's computer. This method has implications for privacy, so ISOLEE, S.L. informs that you can use cookies for the purpose of developing website usage statistics, as well as to identify the User PC, allowing you to recognize in your next visits. In any case, the user can configure their browser to not allow the use of cookies on their site visits.
ISOLEE, S.L. You are aware of the importance of data protection as well as the privacy of the USER and therefore insist on reading the “Cookie Policy” [enlazar con la política de cookies] of our website.
Five. Page availability
ISOLEE, S.L. It does not guarantee the absence of interruptions or errors in access to the Page, its Contents, or that it is up-to-date, although it develops its best efforts to avoid, subdue or update them. Therefore, ISOLEE, S.L. It is not liable for damages or damages of any type produced in the USER that cause failures or disconnections in the telecommunications networks that produce the suspension, cancellation or interruption of the Portal service during the provision of the same or with prior character.
ISOLEE, S.L. excludes, with the exceptions provided for in the legislation in force, any liability for the damages and damages of any nature that may be due to the lack of availability, continuity or quality of the functioning of the Page and the Content, failing to comply with the expectation of usefulness that users may have attributed to the Page and the Contents. The Hyperlinks function that appear on this Web is solely to inform the user about the existence of other Web that contain information about the matter. These Hyperlinks are neither suggestion nor recommendation.
ISOLEE, S.L. It is also not responsible for the security errors that may be produced, nor for the damage that may be caused to the user's computer system (hardware and software), or the files or documents stored in it, as a result of:
- The presence of a virus on the user's computer that is used for connection to the services and contents of the site,
- A browser malfunction or the use of unupdated versions of it.
ISOLEE, S.L. It is not responsible for the content of these linked pages, for the functioning or usefulness of Hyperlinks or for the result of such links, nor does it guarantee the absence of viruses or other elements in them that may cause changes in the computer system (hardware and software), documents or files of the user, excluding any liability for the damage of any class caused to the user for this reason.
Access to the Page does not imply obligation by ISOLEE, S.L. to control the absence of viruses, worms or any other harmful computer element. It corresponds to the User, in any case, the availability of suitable tools for the detection and disinfection of harmful computer programs, therefore, ISOLEE, S.L. It is not responsible for the possible security errors that may occur during the provision of the Page service, nor for the possible damages that may be caused to the user's computer system or third parties (hardware and software), files or documents stored in it, due to the presence of viruses on the user's computer used for the connection to the Web services and contents, the malfunction of the browser or the use of unupdated versions of it.
6. Page Quality
Given the dynamic and dynamic environment of information and services provided through the Page, ISOLEE, S.L. performs its best effort, but does not guarantee the complete accuracy, accuracy, reliability, usefulness and/or actuality of the Content.
The information contained in the pages that make up this Portal is only informative, advisory, advertising and advertising. In no case do they offer or have a binding or contractual commitment.
ISOLEE, S.L. excludes all responsibility for the decisions that the USER may make on the basis of this information, as well as for the possible typographical errors that may contain the documents and graphics of the Page. The information is subject to possible periodic changes without prior notice of its content by extension, improvement, correction or updating of the Content.
7. Content Availability
The provision of the service of the Page and the Contents is, in principle, endless. ISOLEE, S.L., However, you are authorized to terminate or suspend the provision of the Page service and/or any of the Content at any time. When this is reasonably possible, ISOLEE, S.L. The completion or suspension of the page must be alerted in advance.
Eight. Jurisdiction
For all questions concerning the interpretation, application and enforcement of this Legal Notice, as well as the complaints arising from its use, all the interveners submit to the judges and courts of Madrid expressly waive any other of them which could correspond.
9. Applicable legislation
These conditions are governed by Spanish legislation.
Reserved all copyright by international intellectual property laws and treaties. It is expressly forbidden to copy, reproduce or broadcast, total or partial, by any means.
Complaints and defective products
At Isolée we work for all requests to arrive in perfect condition, but if something is not correct, we will solve with the greatest agility possible.
When can you complain?
If the product is damaged, damaged or with any visible problem at the time of delivery.
If within the first 24 months a factory defect appears that does not derive from the misuse of the product, wear or handling.
If you have received an incomplete or wrong request, or missing articles.
Important
Allergic reactions, sensory variations (color, smell, texture) or subjective perceptions are not considered defect of the product.
Free promotional items (GWP) are not covered by this warranty and cannot be claimed.
The images of the product on the web are illustrative and can vary in relation to the original packaging by manufacturer changes.
What options do you have?
Depending on the type of incidence and pre-analysis by the customer service team, we will offer a solution such as:
Replacement of defective product by a new one.
Partial refund if you decide to retain the article.
It is worth or coupon for a future purchase, if you remember it with our team.
Total refund and withdrawal of the contract in case of an important defect.
How to file a complaint?
Write to us at hola@isolee.com indicating:
Order number.
Description of the problem.
Photos of the product, outer and inner packing, and of the product on domestic scale (in case of suspected error or emptying).
We will respond by email in the shortest possible time, usually in a few days. The management of any claim will not exceed the 30 natural days, as the law establishes.
Visible damage or missing items
If your order has arrived with the damaged box, open or missing products:
Stores complete packing at least for 5 working days.
We send clear photos of the damaged package and its content to process the complaint with the message.
Official Complaint - Community of Madrid
If you want to file an official complaint under the unified system of the Community of Madrid, you can do so by means of the following link:
Request for complaints - Community of Madrid
Once the request is sent, our team will manage according to the legal deadlines set.
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